FAQs

Placing an order at Submerge Shop is simple! Browse our collections and select the items you want to purchase. Choose your size, color, or other options if applicable, and click “Add to Cart.” Once you’ve added all desired items, proceed to checkout and complete your order by following the prompts.

Yes, Submerge Shop offers worldwide shipping. During checkout, simply enter your shipping address to see available options and costs for your region. Please note that international shipping times may vary based on your location.

Shipping times depend on your location and the selected shipping method. Standard domestic shipping typically takes 3-7 business days, while international orders may take 10-20 business days. You will receive a tracking number via email once your order has shipped.

We offer a 30-day return policy on most items. If you’re not satisfied with your purchase, you may return the product in its original condition within 30 days of delivery for a refund or exchange. Please note that some items, such as final sale products, may not be eligible for return. To initiate a return, please contact us at info@submergeshop.com.

Yes, exchanges are available for eligible items. If you wish to exchange a product for a different size, color, or style, please contact our support team at info@submergeshop.com within 30 days of receiving your order.

We sincerely apologize for any inconvenience this may cause. If you receive a damaged or defective item, please contact us at info@submergeshop.com within 7 days of receiving the product. We will arrange for a replacement or issue a refund.

Once your order has been shipped, you will receive an email with your tracking information. You can use this tracking number to monitor the status of your shipment. If you haven’t received a tracking email, feel free to reach out to us at info@submergeshop.com for assistance.

We accept a variety of payment methods, including major credit and debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment gateways. Your payment details are protected with encryption to ensure a safe transaction.

If you need to cancel or modify your order, please contact us at info@submergeshop.com as soon as possible. We can typically make changes before the order is shipped. However, once your order has been processed, we may not be able to cancel or modify it.

For any questions or concerns, our customer support team is happy to assist you. You can reach us by emailing info@submergeshop.com, and we will respond as quickly as possible.