Have questions?
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Everything you need to know about the product and billing.

For Buyers

How do I place an order?

To place an order, simply browse our marketplace, add the items you want to your cart, and proceed to checkout. Follow the prompts to enter your shipping information and payment details. Once your order is confirmed, you’ll receive a confirmation email with your order details.

How can I track my order?

You can track your order by logging into your account and visiting the “My Orders” section. Click on the order you wish to track to see the current status and tracking information. You’ll also receive email updates with tracking details once your order has shipped.

What is your return policy?

We offer a [number]-day return policy on most items. If you’re not satisfied with your purchase, you can return it for a refund or exchange. Please refer to our Return Policy Page for detailed instructions and eligibility criteria.

How do I cancel an order?

If you need to cancel an order, please contact our customer support team as soon as possible. If your order has not yet been processed or shipped, we can help you with the cancellation. Once an order is in transit, cancellations are generally not possible.

What payment methods do you accept?

We accept various payment methods including major credit cards Visa, MasterCard, American Express, debit cards, Stripe, and PayPal. For more details, please visit our Payment Information Page.

How do I update my shipping address?

You can update your shipping address by logging into your account and going to “Account Settings” or “My Orders.” If your order has not yet been processed, you can make changes there. For orders already in transit, please contact customer support for assistance

What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact our customer support team immediately. Provide your order number and a description of the issue, and we’ll help you with a replacement or refund.

For Sellers

How do I become a seller on Submerge Shop?

To become a seller, visit our Become A Seller Page and complete the application form. Once your application is reviewed and approved, you’ll receive instructions on how to set up your seller account and start listing your products.

What are the fees for selling on Submerge Shop?

Our fee structure includes a 30% commission on each sale and a $9.99 listing fee. For detailed information about our fees, please refer to our Seller Fee Page.

How do I manage my inventory?

You can manage your inventory through your seller dashboard. Here, you can add, update, or remove product listings, track your stock levels, and adjust prices.

How do I handle customer inquiries and orders?

Customer inquiries and orders can be managed through your seller dashboard. You’ll receive notifications for new orders and messages, and you can respond directly from the dashboard.

When and how do I get paid?

Payments are processed every month. Funds from your sales are transferred to your designated bank account or PayPal account. For detailed payment schedules, please check our Payment Information for Sellers Page.

What is your policy on returns and refunds?

As a seller, you’re responsible for handling returns and refunds according to our marketplace policies. Please review our Return Policy for Sellers Page for guidelines on how to process returns and refunds.

How can I promote my products?

We offer various promotional tools and advertising options to help you boost your product visibility. Visit our Advertising and Promotion Page to learn more about available options and how to use them.

Still, Have Questions?

If you need more help or have other questions, please reach out to our support team:

Email: Support@submergeshop.com | Sales@submergeshop.com

Live Chat: Available on our website during business hours

We’re here to assist you and make your experience with Submerge Shop as smooth as possible!

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